Tidenmester

Silver and Gold Presents are shipped in 3 working days (when in stock) and should be delivered in 7/14 days depending from your location.

Shipping time of hand assembled timepieces, because the number of possible variants and personalizations, can vary from 15 to 60 days (often is around 20 days). You should receive the watch in 7/14 days after the package has left our warehouse, depending from your location.

Absolutely yes. Safe and traceable.

Beside Silver and Gold Present (our pendant/pocket watch) all our timepieces are hand made, and customized as your preferences. Being products of craftsmanship (with occasional engravings, with a different strap as required by you, sometimes hand made, or regulated to fit you perfectly, with step by step customization in real time with our agents, etc….) our hand made timepieces are unfortunately not covered by a return policy. But you CAN definitely contact us if you are unsatisfied when you receive the watch, and we will consider your case, possibly coming to an agreement with you. We ALWAYS reply.

Silver and Gold Present can be returned within 14 days if

-the plastics are not being removed;

-the packaging is immaculate,

-and if the watch has not being used.

Contact us to receive a return form, so you can ship us back the package.

In any case, we record and document the state of our watches and packages before any shipping, to protect us, and also to protect you from damages caused by the courier.

We cover defects and functional mistakes in a period of 3 years from the date of purchase. We do not cover water damage and accidental damages caused by the customer. We are able to detect in which occurrence every malfunction happened.